These are great times where a small enterprise/company can also dream of providing excellent customer satisfaction without spending heavily. It is widely believed that small companies are nimble and produce smaller turnaround times for solving customer issues. Combining the inherent qualities with tools/solutions for tracking customer service issues on the cheap, smaller companies can build greater customer loyalty to soar up profits. Large companies can also leverage these tools but their inherent lack of nimbleness in operations is always an impediment. One such major tool is the social media and another is tools from Google. In order to know more about such tools/methods to leverage for higher customer satisfaction, one can follow the link for insightful tips on tracking customer service issues on the cheap - http://blog.livehelpnow.net/2012/04/customer-sevice-issues-small-business/